Specific to the Open Account site, some people have problems after installing the latest Acrobat Reader (ver. 5). When they try to open a PDF report from, say, the report archive, the frame goes blank without showing the report (Figure 1).

Figure 1 [I62000-1.gif]

To solve this problem you must go into Acrobat Reader application. From the main menu select the "Edit" option and then select the "Preferences" option (Figure 2). This will open up a menu within the application (Figure 3).

Figure 2 [I62000-2.gif]

From the list on the left-hand side, select the "Options" entry. This will bring up "Web Browser Option" (amongst other options) on the right-hand side. If you have the "Display PDF in Browser" option checked, you need to uncheck the box and then check it again. The converse applies if you originally had this button unchecked.

It appears using this option wakes the connection between your browser and the acrobat reader application. You should now be able to view the reports straight from the web site.

Figure 3 [I62000-3.gif]